Verizon has successfully resolved a significant service outage that impacted over 2 million customers on Wednesday, rendering many unable to use their phones. The disruption, which left devices stuck in SOS mode, resulted in reports peaking at over 180,000 on Downdetector. Users experienced intermittent service, with some briefly regaining connectivity only to lose it again shortly after.
In a late Wednesday statement, a Verizon spokesperson apologized for the inconvenience and assured customers that account credits would be provided. Customers who continue to experience issues were advised to restart their devices to reconnect to the network. The company committed to making amends, stating, "We are working non-stop and making progress," and emphasized their dedication to resolving the situation for all affected users.
While the cause of the outage was not disclosed, Verizon engineering teams remained deployed to address the interruptions throughout the night. Competitors like AT&T and T-Mobile responded to the situation by highlighting their own service reliability.