A decision by a court in Rome could compel Netflix to lower its subscription fees in Italy. The ruling mandates that the streaming giant refund users for price increases that occurred from 2017 until January 2024, alongside reinstating previous subscription rates. Affected subscribers must also be informed of their refund rights.
More than 25,000 complaints regarding price hikes were lodged with Movimento Consumatori, a consumer rights group led by Alessandro Mostaccio. According to the group's legal representatives, Premium subscribers may receive refunds averaging 500 euros, while Standard tier customers could get approximately 250 euros.
If Netflix fails to comply with the court order for immediate price reductions and refunds, Movimento Consumatori plans to initiate a class action lawsuit. In response, a Netflix spokesperson indicated the company would appeal the ruling, affirming that they prioritize consumer rights and believe their pricing practices align with Italian regulations.