The Apple Trade-In program allows users to exchange their old iPhones for credit towards a new purchase, but a significant risk exists for those opting to ship their devices. Users have a limited timeframe of 14 days to return their old phones, whether by mail or in-store, for a valuation that will determine their trade-in credit.
Shipping the device introduces the potential for damage during transit, which can lead to reduced payouts or even zero credit if the device is deemed significantly damaged upon arrival. While customers might believe their phone is in good condition, Apple ultimately assesses the trade-in value based on the device it receives.
Users have reported varying experiences, with some encountering substantial reductions in their trade-in estimates after shipping. Instead of mailing the device, it is advisable for consumers to visit an Apple retail store to avoid the risks associated with shipping and ensure they receive the expected credit amount.