In 2024, Tyler Swartz established Speedy’s, a roadside assistance service dedicated to e-bike owners in the Seattle area. The initiative addresses the challenges e-bike users face when dealing with flat tires or battery failures that leave them stranded. With a commitment to a 90-minute emergency response time, Speedy’s specializes in transporting bikes to repair shops rather than conducting repairs themselves.
Swartz, a former product manager at Reddit, conceived the idea during his parental leave in 2023. After realizing the difficulty of transporting his e-bike during family outings, he partnered with his brother to create a service reminiscent of roadside assistance tailored for e-bikes. Utilizing an electric cargo van, Speedy’s has completed 384 trips over 1,900 miles and currently serves over 325 active members with a team of five drivers.
To encourage new customers, Speedy’s is collaborating with various bike shops in the Seattle region, offering a free trial of their service with bike purchases. The annual membership fee is $99, which includes coverage for all family bikes and allows for up to six pickups, accommodating both emergency and scheduled requests.