The discontinuation of the Amazon One palm-scanning service on June 3 will coincide with the closure of all 72 Amazon Go and Amazon Fresh locations. This decision was attributed to a lack of significant customer adoption of the biometric technology. Despite this, Amazon's “Just Walk Out” checkout-free system will continue to function in numerous independent stores, allowing customers to pay via card or mobile devices instead of scanning their hands.
Amazon confirmed these changes in response to inquiries related to the technology's use at various venues, including sports stadiums. While palm-scanning devices will remain at locations where they are installed, the scanning feature will be deactivated. Customers will still have access to alternative payment options like credit cards and mobile wallets at those sites.
Originally launched in 2020, Amazon One was not part of the Just Walk Out system when it began in 2018. However, it became a key feature as the technology expanded. The Just Walk Out system, which enables customers to select items without waiting in line, is still operational across over 360 third-party locations globally.