Over 45,000 organizations utilize Mosyle, the sole unified platform designed for managing Apple devices in professional settings. This solution enables seamless deployment, management, and protection of Apple products, ensuring they are work-ready at an affordable cost. Mosyle aims to simplify the IT experience, especially as the landscape of AI tools continues to evolve.
Looking ahead to 2026, an IT Director may find themselves inundated with various AI strategies that promise to alleviate the need for manual support document review. However, reliance on third-party large language models (LLMs) could lead to inaccurate or generalized troubleshooting advice, as these systems often pull from unverified sources.
In light of this, it is proposed that Apple Business/School Manager should incorporate an IT Knowledge API. This feature would provide real-time access to Apple’s official troubleshooting data, allowing device management vendors to enhance their products with accurate information.
Bradley Chambers, who oversaw an enterprise IT network for over a decade, emphasizes the importance of reliable data for Apple IT managers. He aims to share practical insights on deploying and managing Apple devices, as well as suggestions for enhancing Apple’s offerings for IT departments.