With only a week left for registration, hospitality professionals are encouraged to attend a free webinar titled “AI for Guest Experience” on 28 January. The event, sponsored by Lolly, will delve into how artificial intelligence and automation can enhance guest interactions and address industry challenges.
Industry experts will present during the session, including Will Francis, a specialist in digital marketing and AI, who aims to clarify the practical uses of these technologies. He points out that AI serves as a tool for businesses rather than a threat. Joining him will be Dean Culpan, general manager at the Miiro Templeton Garden, who has a history of technological innovation in hospitality, and David Turner, chief technology officer at Compass Group UK & Ireland, emphasizing strategic technology use for improved guest services.
Furthermore, Peter Moore, CEO of Lolly, will discuss the significance of AI in creating personalized experiences. Lolly recently won the Innovative Guest Experience of the Year award, highlighting its leadership in the sector. This webinar reflects the hospitality industry's ongoing shift towards advanced technology as it adapts to post-pandemic challenges and evolving consumer demands.