The United Arab Emirates is set to transition half of its government services to artificial intelligence (AI) within two years, highlighting its aim to excel in digital transformation. Vice President and Prime Minister Sheikh Mohammed bin Rashid Al Maktoum announced this initiative, which plans to incorporate autonomous “agentic AI” systems into about 50% of federal operations.
Sheikh Mohammed referred to the initiative as a “new government system,” emphasizing the role of AI models as “executive partners” that will autonomously monitor, recommend, and execute tasks with minimal human involvement. This initiative is expected to streamline processes, cut costs, and enhance service delivery speed across various government agencies.
Implementation will be overseen by Sheikh Mansour bin Zayed Al Nahyan, with a task force led by Mohammad Al Gergawi responsible for performance tracking. A phased approach will be adopted, allowing for performance assessments before wider adoption. Additionally, all federal employees will undergo specialized AI training, reflecting the UAE's commitment to reskilling its workforce as it integrates advanced technologies into its operations. This initiative builds on over two decades of digital reforms, aligning with national programs like Government Services 2.0 to enhance user-centric service design.